“Similar to other organizations, we have struggled with managing IT spend; plus, the time and effort it takes to locate and shop different vendors is no small feat. Our business has grown from 10 locations to 54 locations nationwide and the need for providers who can scale with our business growth became more apparent with each acquisition. We were fortunate to have a partner like OTT who could leverage their relationship with the leading third-party aggregator of IT services. They shopped and vetted providers who can deliver on service and functionality all within our budget at no cost to us. Overall, we were able to reduce our IT spend on UCaaS, CCaaS, Teleconferencing and Managed Services by 35%.”
“The decision to partner with OTT has resulted in accolades from all facets of the business: patients, management, and our shareholders. OTT is clearly focused on leveraging its immense resources to support and drive success in all client initiatives. Having worked with multiple vendor call centers, the primary distinction between them and OTT is simple: OTT delivers 100% of the time, on-time– no exceptions. While our program size to start was of average size, OTT’s support team at all levels treats us as a major player in our space and within just a couple of years, our program size has quadrupled and our business has benefited financially not only from the costs savings but also the increased revenue from higher conversion rates. I would not only recommend but strongly encourage any company looking to near or off-shore work to partner with OTT. Your success will be guaranteed.”
“Making the decision to join forces with OTT as a Referral Partnering for SMB customers was an easy one. OTT’s decades of experience in the call center and technology industries provides access to many of the leading industry players in this space. As a result, we were able to achieve our quarterly goal in 2Q20 by a single client through our partnership with OTT.”
“The decision to outsource some aspects of our business was not an easy one. The hope that a vendor will attend to our customers as their own and be as committed to its success was uncertain. However, the costs benefit and ability to leverage external expertise makes it both worthwhile when you can find the right partner. We were fortunate to do so when we partnered with OTT. Even though our program size was on the smaller side to start, we were attended to with the utmost care, responsiveness and experienced contact center leadership not often seen much less experienced on a program our size. I strongly recommend OTT to any business looking to mitigate costs, leverage expertise you currently do not have or increase performance through a committed process driven workforce. We’re happy we did, you will too!”
“I had the pleasure of speaking with Olivia to book my appointment and she was very precise and professional. She was to the point and knew exactly what she was entering, reading it back and not once did I think, “What is going on here?” like I often feel with other doctor’s office. I was at total ease. She is an asset to your staff and doctors as “gatekeepers” giving the first impression and I needed to tell someone of my experience.”
“Are all of you guys there this pleasant or just you? You are doing a fantastic job! I think I might change since I go to a different dermatologist. After I’m done booking this appointment for my son I want you to check if you accept my insurance.”
“How very nice! Gold standard for other medical practices to follow. What a lovely patient experience. Kudos to your team and to Robert of course.”
“I think there is a new girl at the call center with the name of Marina. Can you let her manager know that she is doing a GREAT job! She is soo nice and seems like she actually worked at a practice before. She just called for confirmation that what she was going to tell the patient was correct. The patient called describing a lesion on her chest and wanted to know if the doctor can remove it. Marina called to make sure that she needed to have the patient schedule a visit and not tell her if we can or can’t remove it. So extra brownie points for her knowing the answer but calling us to confirm she was correct!”
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